Refund Policy

Section 01

Where Things Stand Today

When paid access opens, the price and any refund window that apply to a given purchase will be shown to you at checkout, before you pay. We will not apply commercial terms to you retroactively by editing this page after the fact — a change here governs purchases made after the change.

Everything below is what we commit to for any purchase, whenever the first one happens.

Section 02

What This Policy Covers

This policy applies to money paid directly to Make a Writer for:

• A finished book generated through the Service;
• A custom book cover;
• Any other paid product or add-on we offer through this site.

It does not apply to anything you did not pay us for. The free preview costs nothing, so there is nothing to refund on it. It also does not cover money you paid to a third party — a print service, a retailer, an advertising platform — even if you used your book there. Those have their own policies.

Section 03

What We Always Refund

Independently of any window shown at checkout, and for as long as this policy stands, we refund you in full when:

• We never delivered. You paid and did not receive what you paid for within the time we promised.
• What arrived was materially different from what the offer described.
• You were charged more than once for the same thing, or charged after cancelling.
• The charge was not authorized by you. Tell us and we will refund it and look into how it happened.

In these cases you do not need to argue your way to a refund, and we do not require you to accept a fix instead of your money back.

Section 04

Custom Work Already Delivered

Some of what we sell is made by a person specifically for you — a book cover is drawn from your brief and cannot be resold to anyone else. Once that work is done and delivered, it cannot be un-made.

We do not treat that as an automatic refusal. If you are unhappy with custom work you received:

• Tell us what is wrong first. Our first answer is to fix it, at no additional cost.
• If it still is not right, we look at the request on its merits and refund where a refund is the fair outcome.

What we will not do is refuse to engage. If you paid us and you are not satisfied, write to us and you will get a real answer from a person.

Section 05

How to Request a Refund

Email contact@makeawriter.com from the address you used to buy, and include:

• The email address on the order, if it differs from the one you write from;
• The approximate date of the purchase;
• What you bought;
• What went wrong, in your own words. You do not need to make a legal argument.

We reply within 5 business days. If we need something else from you to process it, we will ask in that first reply rather than leaving you waiting. There is no fee to request a refund, and asking for one costs you nothing if the answer turns out to be no.

Section 06

How Refunds Are Paid Back

Approved refunds go back to the original payment method. We cannot send a refund to a different card, account or person than the one that paid — that restriction protects you as much as us.

Once we approve and issue a refund, how quickly it appears on your statement is up to your bank or card issuer, not up to us. Card refunds commonly take 5 to 10 business days to post. If two weeks pass and you still do not see it, write to us and we will send you the transaction reference to give your bank.

We refund the amount you paid us. We do not charge a restocking or processing fee on a refund.

Section 07

Chargebacks

You always have the right to dispute a charge with your bank or card issuer. We would rather you write to us first — we can usually resolve it faster than a dispute can, and a dispute opened against a refund we already issued can leave your own account tangled.

If you do open a dispute, we will respond to it with the records we hold and will not retaliate against you for filing one.

Section 08

Your Rights Under Local Law

In some countries, consumers have an automatic statutory right to cancel an online purchase within a fixed number of days, for any reason. United States federal law does not give a general right of that kind for online purchases. The FTC’s Cooling-Off Rule covers certain in-person sales, not digital goods bought over the internet.

So the commitments on this page are ours by choice, not a restatement of a law we are obliged to follow. We think they should be readable as promises we can be held to.

Separately, the state where you live may give you consumer rights of its own, and your card network has its own dispute rules. Nothing on this page limits those. Where local law gives you more than this policy does, local law wins.

Section 09

Changes to This Policy

We may update this policy. The current version lives on this page and the “Last updated” date at the top tells you when it last changed.

A change applies to purchases made after it is published. The policy that was on this page on the day you bought something is the policy that governs your purchase, and we will honour it even if this page later says something different.

Section 10

Contact

Refund requests, and any question about this policy, go to contact@makeawriter.com.